SAP FSM –
Our add on’s for
seamless processes

Available in all
Apps Stores

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More than SAP FSM

From many projects we have implemented, we know where the gaps are that the standard products do not cover. With our add on’s we can help you to cover these gaps with standards at attractive costs. You will achieve a higher acceptance by the users and thus shorten the payback.

Outlook connector

Makes scheduling meetings with service technicians easier.

You benefit

N
Availability of service technicians visible in Outlook
N
Easy planning of events
N
Faster and more efficient planning
N
Prevents conflicts during planning
N
Mobile access
N
No SAP FSM licence required to access WFM
N
SFFO regenerates itself in case of interruption
N
Test our app without licence and obligation
N
SFFO will continue to develop

Remote Services

Strengthen your technicians’ competence with live video, augmented reality and AI

SightCall provides you with a virtual, interactive environment where your technicians can identify and solve problems faster and share expertise. SightCall integrates seamlessly into your existing job workflow with minimal effort. For maximum impact from your technical service department, the SightCall platform is operated in line with your current processes. It also makes supporting end customers much easier.
Key differentiators
N
Integrations to SAP FSM, Salesforce, Microsoft Dynamics, ServiceNow, etc.
N
Provides full bi-directional video
N
Works with AND without an app
N
Fully EU-GDPR compliant
N
Auditable sustainability improvements

ERP connectors

End-to-end process without media breaks through integration of the solutions involved

Service processes usually start in the ERP system and at the end, the feedback of the services and report also flows back there. Archive systems and CRM solutions or financial accounting solutions are also data recipients. We develop reliable interfaces to your systems.
N
Standard connectors for the following ERP systems: Microsoft Dynamics, Abacus, SAP B1, APplus
N
Document Mgt or archive solution: DocuWare, D3
N
Customer survey solution
N
Connections to Jira or helpdesk solutions: Ask us
N
Bidirectional data exchange
N
Direct connection via RestAPI or middleware
N
Monitoring of the interface with protocol and alerts
N
Flexible extensions according to customer requirements

YOUR FEEDBACK IS IMPORTANT TO US

Do you have a specific feature that you miss? We build it!

We close the gaps with standard tools. Your opinion helps us to understand your needs even better. Please give us your feedback.

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