SAP FSM –
Field Service
Management

Intro Video

SAP FSM –
Field Service
Management

Intro Video

Available in all
Apps Stores

Arrange
a consultation appointment

Request
a brochure

Available in all Apps Stores

Arrange a consultation appointment

Request a brochure

Network your entire service organization

With the innovative software solution from SAP FSM you can network the entire value chain. It also offers a deep insight into your customer needs.

FIELD SERVICE DASHBOARD

Advise your customers more successfully –
thanks to comprehensive analyses and reports

Advise your customers more successfully – thanks to comprehensive analyses and reports

The Service Metrics show you how well your service organization is doing. With our smart evaluations and analyses we help you to identify what you should focus on with your management capacities so that your customers receive an even better service than they are already used to.

Gain insights from real-time reports that you configure via drag and drop, which you use immediately for your business decisions.

SELF-SERVICE-PORTAL

Be available to your customers 7×24 from now on –
with your own Service App

With the self-service portal your customer service is available 7×24.
Customers simply download “your branded app” and scan the QR code on the machine that has a malfunction. Now your service department has precise information about the fault and the equipment affected
and can immediately continue with the next steps.

The customer now receives continuous updates of your activities via the App.

SELF-SERVICE-PORTAL

Be available to your customers 7×24 from now on –
with your own Service App

With the self-service portal your customer service is available 7×24.
Customers simply download “your branded app” and scan the QR code on the machine that has a malfunction. Now your service department has precise information about the fault and the equipment affected and can immediately continue with the next steps.

The customer now receives continuous updates of your activities via the App.

SERVICE KNOWLEDGE DATABASE

Faster information thanks to the service knowledge database

Inspire your customers, with full access to all service knowledge, your service engineers can get the job done faster at lower service costs.

N

Service Bulletins

N

Product manuals

N

Technical support documentation

N

Repair instructions

N

Service history

WORK ORDER MANAGEMENT

Overview with the automated warehouse management

Optimize preventive maintenance for equipment and machinery
through real-time updates, tracking, monitoring and forecasting. With SAP
Field Service Management you have the inventory of service vehicles
under control at any time up to RMA’s (Return Material Authorization).
Through integration with your ERP solution, you ensure
seamless process, which enables reliable operations and
creation of the invoice automated.

WORK ORDER MANAGEMENT

Overview with the automated warehouse management

Optimize preventive maintenance for equipment and machinery
through real-time updates, tracking, monitoring and forecasting. With SAP
Field Service Management you have the inventory of service vehicles
under control at any time up to RMA’s (Return Material Authorization).
Through integration with your ERP solution, you ensure
seamless process, which enables reliable operations and
creation of the invoice automated.

Available in all
Apps Stores

Arrange
a consultation appointment

Request
a brochure

In allen Apps Stores

Beratungs­termin

Kostenlose Broschüre

WORKFORCE MANAGEMENT

Keep an overview of your activities worldwide

The customer wants you, the most suitable expert, to successfully complete the assignment within the desired time and at optimal costs – this creates customer loyalty! Scheduling is often expensive, as unexpected changes often occur, which lead to multiple efforts.

Our easy-to-use workflow management solution helps you to achieve these goals and always keeps an overview.

MOBILE APP

Always at your fingertips! The mobile solution.

The native app is connected to all important sources. So the
service staff easily and quickly to all important order-,
access equipment and customer data without spending a lot of time collecting of information from a variety of internal sources.

With the customer’s digital signature, he closes the process and can be billed shortly after.

MOBILE APP

Handlich und immer dabei! Die mobile Lösung.

Die native App ist mit allen wichtigen Quellen verbunden. So kann der Servicemitarbeiter einfach und schnell auf alle wichtigen Auftrags-, Equipment- und Kundendaten zugreifen, ohne viel Zeit für das Sammeln von Informationen aus einer Vielfalt von internen Quellen aufzuwenden.

Mit der digitalen Unterschrift des Kunden schliesst er den Prozess schnell ab und kann kurz nach dem Einsatz schon die Rechnung stellen.

MASTER DATA MANAGEMENT

SAP FSM offers you full flexibility

Master Data Management enables you to import, maintain and manage your master data via an easy-to-use interface without scripts or programming knowledge.

In addition, the Master Data Management module allows you to customize and configure the elements on the user interface of the mobile application.

CONNECTIVITY

Everything is connected

The open API offers fast integration into the SAP Field Service
Management Cloud, regardless of where your data is stored. There are
no restrictions for the integration of third-party systems.
You thereby improve your business processes and communication
through a smooth interaction between business software, apps,
subsidiaries, partners, employees, plants and machines.

CONNECTIVITY

Everything is connected

The open API offers fast integration into the SAP Field Service
Management Cloud, regardless of where your data is stored. There are
no restrictions for the integration of third-party systems.
You thereby improve your business processes and communication
through a smooth interaction between business software, apps,
subsidiaries, partners, employees, plants and machines.

Available in all
Apps Stores

Arrange
a consultation appointment

Request
a brochure

In allen Apps Stores

Beratungs­termin

Kostenlose Broschüre

Optimize your processes sustainably with SAP FSM

Invoice

Times & Working hours

Travel times & km

Spare parts

Reports

Work report

Acceptance report

Test report

Smart Checklist

Machine specific
Checklists

Hourly report

Data and
Working hours

Locations

Expense report

Date

Type of expenditure

Photo of the document

Value & Currency

OPUSm solutions to SAP FSM

ERP Connectors

SAP ERP

Abacus

Microsoft Dynamics

NAV

Add-ons

Outlook Connector
for SAP Workforce
Management for:

Office 365 On-
Premise

Office 365 Online

Fact Sheet SAP FSM

Processes

Failure

Commissioning

Maintenance

Target group

Service Manager

Dispatchers

Service technician

Partner

Customers

Devices

Desktop

Tablet

Smartphone

Operating models

Standalone

Backend
Connection

Access

Online

Offline

Hosting

Cloud

Operating systems

Android

iOS

Windows

Industrie 4.0

IoT

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    SAP Field Service Management: Factsheet
    SAP Field Service Management: Editions and features
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